UPC Technology Corporation (UPC) is an affiliated company under the MiTAC-SYNNEX Group. The company’s main business is the production and sales of phthalic anhydride (PA), plasticizers (DEHP, DINP, etc.). With PA accounting for 7% of sales, plasticizers accounting for 75%, and PVC accounting for 15%, UPC is one of the largest suppliers of plasticizer, acid and anhydride, and maleic anhydride (MA) in the Far East region. Our markets include Taiwan, China, Southeast Asia, Japan, the Middle East, India, Africa, New Zealand, Australia, the United States, and Canada.   Our company’s customers are mainly manufacturers of PVC sheeting, wire and cable, toys, UPR, and alkyd resin. We have over 300 customers in Taiwan. The geographical distribution of products exported directly from UPC Technology Corporation Taiwan is as follows:

On October 30, 2015, UPC formulated the Corporate Social Responsibility Committee establishment guidelines, which was announced and put into effect after approval by the company president. On January 18, 2022, the original "Corporate Social Responsibility Committee" was renamed as the Sustainability Committee (the “ESG Committee”) in cooperation with the regulatory amendments of the TWSE authorities. Members are responsible, in accordance with the materiality principle, for collecting, identifying, and reviewing economic, environmental, and social issues of concern to stakeholders, as well as conducting risk assessments. The committee is also required to report on these issues at meetings, as well as report on and participate in decision-making regarding established ESG objectives and departmental implementation status, implementation effectiveness, and improvement review. In principle, the committee will meet quarterly and may be adjusted flexibly if necessary; the operating status of the committee will be reported to the Board of Directors every six months; The dates of reports to the Board of Directors in the past two years are as follows:

• May 5 and November 8, 2023
• May 8 and November 11, 2024

For details on the board's supervision of sustainable development (such as the formulation, review of management policies, strategies, and objectives), please refer to Board-Oversight-of-Sustainability.pdf.

UPC Technology Corporation controls operational risks through various systems to ensure sustainable business operations. The company has been certified for ISO 9001 Quality Management System (including EFFCI-GMP for cosmetic ingredients), ISO 14001 Environmental Management System, ISO 14064-1 GHG Emission Inventory, ISO 50001 Energy Management System, ISO 45001, and TOSHMS Occupational Health and Safety Management Systems. Various risks and opportunities (such as climate-related risks) are managed, supervised, and improved through consultations in the Risk Management Committee, ESG meetings, or management review meetings. For other ISO certifications that UPC has passed, please refer to Worldwide Locations.

UPC continues to pay attention to the development of relevant domestic and international standards, and the changes in the corporate environment to review and improve related systems and effectiveness. We follow the principle of materiality by including the major themes of concern as annual work tasks or objectives, which are disclosed in the report for reference purposes. The company’s risks and opportunities go through the Risk Management Committee, the Sustainability Committee or management review meetings for consultation on the corresponding management, supervision, and improvement measures. For more details of the Risk Management Committee Implementation Status, please refer to the Risk Management Committee and Risk Management.

• 100% compliance with the legal regulations of each country regarding anti-competitive practices, antitrust, and monopolistic behavior.
• UPC has been devoted to developing and promoting an eco-friendly, non-toxic, and non-phthalate plasticizer UniHydro^®UN899 DINCH, which replaces general plasticizers and accounts for 65% of the Taiwan market.
• Customer complaints decreased 75% from last year, with only one remaining. The goal is zero.
• In 2023, earning customer satisfaction score of 91.25.
• The average product yield rate over the years has reached more than 98% of the goal of the ISO 9001 quality management system.
• Total production increased by 8.2% compared to last year, and total sales increased by 7.6%.

For more details and performance, please feel free to contact us through Stakeholder Contact Channels.